FAQs
What is a Physiotherapist and what do they do?
A physiotherapist is a university qualified, AHPRA registered (government regulated) health professional. Their role is to help people recover from injury, reduce pain and stiffness, increase mobility and prevent further injury. A physiotherapist is trained to make accurate physical diagnoses based on listening to your description of symptoms and performing a series of physical tests. Based on this assessment, a physiotherapist uses evidence-based treatment techniques to reduce your symptoms. Techniques may include massage, joint manipulation/mobilisation, strapping with tape, education and exercises. Visit our team page to meet our physiotherapists or visit our physiotherapy page to find out what we treat and what to expect at an appointment.
Do you only see patients who have had an orthopaedic surgery?
The team at Physiotherapy @ SORSC don’t just treat patients who have had an orthopaedic surgery. We have highly experienced Physiotherapists that can diagnose and treat most injuries and pain conditions.
How long does it take to get an appointment?
We try to accommodate all patients as soon as we can. In most cases we can offer you an appointment within a few days. You can see our available appointment slots in real-time on our make a booking page. If you are struggling to find a time that suits you, just contact us and we will try to accommodate you as best we can.
Do I need a referral to make an appointment?
No. Physiotherapists and exercise physiologists are first-contact, primary healthcare professionals in Australia. That means that you can book an appointment without seeing your doctor first. Many of our patients are referred from GPs and specialists but many choose to see us themselves. Visit our make a booking page to get started today.
What should I wear to my appointment?
For physiotherapy appointments, please wear comfortable clothing that is appropriate to the area being assessed. For example:
- Shoulder: For ladies, wear a singlet. For men, wear a shirt you can remove.
- Lower back: For ladies, wear a top that you can lift up to expose your back. For men, wear a shirt you can remove.
- Leg, including hip, knee and ankle: Wear shorts (don’t worry if you forget, we have plenty in the clinic).
- Neck or upper spine: For ladies, we will provide you with a gown that covers all other areas. For men, wear a shirt you can remove.
Should I arrive early for my first appointment and what should I bring?
At your first appointment, please arrive 10 minutes ahead of the appointment time to complete a short form about your injury or medical condition. If you have any relevant paperwork, please bring these with you for your initial appointment. This may include scans, reports, previous treatment, doctor’s letters etc.
How much does an appointment cost and how long are appointments?
For our latest pricing, as well as appointment durations please see our fees page
Where is your clinic and how do I get there?
For detailed directions including parking, visit the Our Clinic page.
Do you accept private health insurance?
Physiotherapy is covered by private health funds as part of “extras” cover and we have HICAPS facilities to charge your health fund on the day of the appointment. The amount that your private health fund pays depends on your policy.
Is physiotherapy covered by Medicare?
Physiotherapy is generally not covered by Medicare but you can get part funding from Medicare through a Chronic Disease Management Plan if your GP refers you with one of these.
Do you accept WorkCover and CTP (compulsory third party) injuries?
Yes. If you have been referred to us by your GP (nominated treating doctor), just bring your claim number with you and we will invoice the insurance company directly.